At any time during the course of an investigation into a reprisal, the investigator may recommend to the Commissioner that a conciliator be appointed to attempt to bring about a settlement between the parties. The decision to enter into conciliation remains with the parties and is entirely voluntary. It allows the parties to have a direct role in settling the matter and to be supported by an expert in conciliation. The Commissioner appoints the conciliator after consulting with the parties.

A conciliation session unfolds very much like a mediation session: the parties attempt to settle their dispute with the assistance of a neutral third-party. Any information received by the conciliator remains confidential and may not be disclosed except with the consent of the person who gave the information.

If the parties come to an agreement, the terms of the settlement must be referred to the Commissioner for final approval. If the Commissioner approves the terms of the settlement, the reprisal complaint is dismissed. Settlements are legally enforceable.

The investigator does not participate in the conciliation process in order to remain impartial in case a settlement cannot be reached and the Commissioner continues the investigation. At the conclusion of the investigation, the Commissioner will decide whether a case should be referred to the Tribunal. The Tribunal is composed of judges of the Federal Court or a superior court of a province.


Please consult the following frequently asked questions for more information on conciliation:

How does conciliation compare to proceeding before the Tribunal?

The table below lists some of the differences between conciliation and proceeding before the Tribunal. Not all complaints are eligible for conciliation or a hearing before the Tribunal.

  Conciliation Tribunal

Complaints may be resolved more quickly than cases that proceed before the Tribunal, because conciliation may take place at any time during the investigation. 

A case before the Tribunal may take more time to resolve than a case addressed through conciliation. Cases may only proceed before the Tribunal if they are referred by the Commissioner and the Commissioner may only refer a case after an investigation has been completed.
Nature Conciliation sessions are non-adversarial. Hearings before the Tribunal resemble a trial, – which is adversarial by nature.
Confidentiality Information received by the conciliator remains confidential and may not be disclosed except with the consent of the person who gave the information. Confidentiality cannot be expected at the Tribunal’s hearings, since hearings are generally public.


Is conciliation available on request from the parties?

Conciliation may be offered on an investigator’s recommendation, which takes into account the parties’ interest in resolving the complaint and the circumstances of the complaint.

Who pays for the conciliation?

The Commissioner's Office pays for the conciliation.

Who selects the conciliator?

The Commissioner selects the conciliator after consulting with the parties.

Where does conciliation take place?

Conciliation generally takes place in a location most convenient for the parties. 

Who determines if the terms of settlement following a conciliation are fair?

The Commissioner must approve the terms of settlement.

How does the Commissioner decide whether to approve the terms of settlement following a conciliation?

In deciding whether to approve the terms of settlement following a conciliation, the Commissioner will consider whether the terms are:

  • legally enforceable – i.e. not contrary to law or public policy;
  • clear and within the power of the parties to enforce; and
  • fair and agreed to freely on an informed basis by all parties.  



At any time during the conciliation, the Commissioner may also provide access to funding for legal advice for those who are eligible.